Refund Policy

Effective Date: 10/1/2024
Website: www.softsmartmarketing.com
Contact Email: contact@softsmartmarketing.com

At Soft Smart Marketing, we strive to provide exceptional digital marketing, web development, SEO optimization, and other virtual services. We understand that client satisfaction is important, and we aim to be transparent about our refund policies. Please read the following carefully to understand our refund process.

1. General Policy

As all services provided by Soft Smart Marketing are virtual and involve considerable time, resources, and effort, we have specific guidelines for refund requests. Due to the nature of our services, refunds are not guaranteed, but we will consider each request on a case-by-case basis.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

Service Non-Delivery: If the agreed-upon services have not been started or delivered within the specified time frame, and no significant progress has been made, you may be eligible for a refund.
Duplicate Payment: If a duplicate payment is made due to an error in processing, we will issue a refund for the duplicate transaction.

3. Non-Refundable Cases

Refunds will not be provided in the following circumstances:

Change of Mind: Once work has begun on your project, refunds will not be issued if you decide to cancel due to a change of mind or for any other personal reason.
Partial Services: If services have been partially completed, a refund will not be issued for the work already carried out.
Completed Services: Once the services have been fully delivered as per the agreement, refunds are not available.

4. Custom and Ongoing Services

For ongoing services such as monthly digital marketing, SEO optimization, or retainer-based web development, refunds are not provided for any services that have already been rendered within a particular billing cycle. If you wish to cancel ongoing services, please contact us before the start of the next billing cycle to avoid being charged for the upcoming period.

5. Requesting a Refund

To request a refund, please contact us at contact@softsmartmarketing.com with the following details:

Your full name and contact information
Service purchased and date of transaction
Reason for the refund request

We will review your request and notify you within 7 business days whether your refund is approved or denied. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.

6. Dispute Resolution

If you are unsatisfied with any aspect of our service, we encourage you to contact us directly so we can resolve the issue. Our goal is to work closely with our clients to ensure satisfaction, and we are open to discussing alternatives to refunds, such as service adjustments, discounts, or credits toward future services.